Welcome to Luson Surgery

We hope you find this website both useful and informative and welcome any comments or suggestions about this site, or how it can be improved.

 

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IMPORTANT MESSAGE - COVID 19 Changes to the way we operate

Dear Patients

We have made the decision to restrict access to the surgery to patients by ensuring that they are assessed by a clinician first. This is for the safety of all patients and our staff.  All requests for face to face appointments with a GP will be assessed by telephone first.

Below is a link to a document detailing the changes we have made to the way we are working.  The document will be updated should it be necessary for us to make further changes.

Luson Surgery - COVID 19 and changes to the way we work

Finally, we ask that you are patient with all members of our team who are working under incredibly challenging conditions. The situation and associated guidance is changing rapidly so please bear with us. We appreciate that this is a time of great anxiety for everyone however, rudeness and abuse are not acceptable under any circumstances.

Thank you for your support and understanding.

The Partners at Luson Surgery

 

Coronavirus (COVID-19)

The NHS and Public Health England (PHE) are extremely well prepared for outbreaks of new infectious diseases. The NHS has put in place measures to ensure the safety of all patients and NHS staff while also ensuring services are available to the public as normal.

NHS 111 has an online coronavirus service that can tell you if you need medical help and advise you what to do.

Use this service if:

  • you think you might have coronavirus
  • you've been in close contact with someone with coronavirus

Do not go to the GP surgery, pharmacy or hospital. Stay indoors and avoid close contact with other people. Call 111 if you need to speak to someone.

Further information and details of how to self-isolate are available on www.nhs.uk

 

COVID-19 update Monday 23rd March 2020:

On Monday 16th March the UK government announced a package of measures, advising those who are or may be at increased risk of severe illness from COVID-19 to be particularly stringent in following social distancing measures.

This group has been identified to the public as those who are:

  • aged 70 or older (regardless of medical conditions)
  • under 70 with an underlying health condition listed below (i.e. anyone instructed to get a flu jab as an adult each year on medical grounds):
  • chronic (long-term) respiratory diseases, such as asthma, chronic obstructive pulmonary disease (COPD), emphysema or bronchitis
  • chronic heart disease, such as heart failure
  • chronic kidney disease
  • chronic liver disease, such as hepatitis
  • chronic neurological conditions, such as Parkinson’s disease, motor neurone disease, multiple sclerosis (MS), a learning disability or cerebral palsy
  • diabetes
  • problems with your spleen – for example, sickle cell disease or if you have had your spleen removed
  • a weakened immune system as the result of conditions such as HIV and AIDS, or medicines such as steroid tablets or chemotherapy
  • being seriously overweight (a BMI of 40 or above)
  • those who are pregnant

This wider group, who broadly speaking comprise the criteria of adults eligible for an annual flu vaccine, will not be proactively contacted but have instead been asked to take steps to reduce their social interactions in order to reduce the transmission of coronavirus.

The following group of diseases and conditions considered to be very high risk and should expect to receive a letter advising to stay at home at all times and avoid all face-to-face contact for at least twelve weeks from today, except from carers and healthcare workers who you must see as part of your medical care.

     1. Solid organ transplant recipients

     2. People with specific cancers

  • People with cancer who are undergoing active chemotherapy or radical radiotherapy for lung cancer
  • People with cancers of the blood or bone marrow such as leukaemia, lymphoma or myeloma who are at any stage of   treatment
  • People having immunotherapy or other continuing antibody treatments for cancer
  • People having other targeted cancer treatments which can affect the immune system, such as protein kinase inhibitors or PARP inhibitors.
  • People who have had bone marrow or stem cell transplants in the last 6 months, or who are still taking immunosuppression drugs.

3. People with severe respiratory conditions including all cystic fibrosis, severe asthma and severe COPD

4. People with rare diseases and inborn errors of metabolism that significantly increase the risk of infections (such as SCID, homozygous sickle cell disease)

5. People on immunosuppression therapies sufficient to significantly increase risk of infection All patients on the following medications have been centrally identified and will be contacted via the letter:

  • Azathioprine
  • Mycophenolate (both types)
  • Cyclosporin
  • Sirolimus
  • Tacrolimus

6. People who are pregnant with significant heart disease, congenital or acquired

If you would like further information or advice regarding self-isolation and shielding vulnerable people please refer to the government website: https://www.gov.uk/government/publications/guidance-on-shielding-and-protecting-extremely-vulnerable-persons-from-covid-19

The GPs are reviewing this new guidance and politely request that if you have concerns about you or a family member’s being identified within one of these categories that you adopt the recommended measures and not contact the surgery to seek confirmation.

Thank you for your continued assistance at this time.

 

Improved Access - Evening and Weekend GP Services

This is a new initiative across Somerset whereby patients can make appointments at extended times (up until 8pm at night Monday-Friday and on Saturday mornings) at other practices across the local area. Practices working together to deliver extended access to appointments are listed on the poster below.

Appointment types will vary, some being face to face and some on the 'phone and there will be a mixture of pre-bookable and same day appointments available across the week. They may be with a doctor but could also be with another healthcare professional such as a primary care practitioner or a nurse. We are keen to balance the importance of continuity of care with convenient access for patients whilst ensuring that the service is safe.

To book an evening or weekend appointment please contact your registered practice during normal opening times, this will help us to signpost you to the most appropriate option for your particular problem. By contacting us we can fully explain the process, ensure that the booking is appropriate (as we hope to be able to meet your needs by offering an appointment with your usual GP) and cover all the relevant information (and consent) that we need to before we book an appointment for you. Further information is shown below.

Improved Access Poster        Improved Access FAQs 

 

Somerset Wellbeing Website

This new website Taunton Wellbeing Zone provides links to local and national support groups for a wide range of conditions.  Access the sitevia the above link or through the Advice tab in the website Home Page, which also gives links to other services which may be useful.

 

On-line Access - enhancement from 1st April 2016

Patients are now able to view details of all coded entries and test results recorded in their medical record in addition to medications, allergies, ordering repeat medication and booking appointments with their GP on-line.
In order to access the system, patients will need to visit the surgery, bringing photo identification, to obtain a password to allow registration on the website.  If you already have access and would like to take advantage of this enhancement, you will need to visit the surgery, again bringing photo identification, to enable us to enhance your access.

 

Named Accountable GP

By the end of March 2016, all patients are required to have a Named Accountable GP.  At Luson Surgery, we have always operated a system of personal lists, where a patient is seen by their Usual GP. This GP will now officially be your Named Accountable GP, and will remain ultimately responsible for your medical care.  This does not stop you from seeing another GP when your GP is absent, as in such circumstances a duty GP is always available to you.

 

Care Quality Commission Inspection

We were inspected on Thursday 3rd December 2015. The inspectors report can be viewed on-line at www.cqc.org.uk or by following the link on our home page.  A copy is available in reception at the surgery.

 

Friends & Family Test

We want to have feedback from you. One simple measure of our service is whether you would recommend our surgery to your friends and family.

If the entrance hall at the surgery we have an iPad which can be used to give your assessment of the service we provide by telling us how strongly you would recommend us.

Alternatively, you can complete our online form.

We thank you for your feedback.

 

General News

Our current news stories include:

  • The Values by which we operate
  • Electronic Prescribing
  • Online Access Enhancements
  • Welcome to our new Practice Nurse
  • Blood clinics
  • On-line Access for Repeat Prescriptions and Appointment Booking
    Read our news page...

 

Other News and Information

Patient Participation Group

Did you know we have a Patient Participation Group (PPG)?

The purpose of the Luson Surgery PPG is to help us access and use your ideas for new projects, and gaining your views as to how the practice can improve and develop.

Patient Group Page

 

Are you a Carer?

Compass Carers is a dedicated support service for carers across Somerset. We offer FREE information, advice and guidance as well as emotional support, signposting, training, and a telephone support service for un-paid carers.  Please call us on 01823 255911.

 

Free NHS Health Checks

Free NHS Health Checks are available for patients between the ages of 40 - 74 who do not have a pre-existing condition.

This involves an assessment of your risks for developing heart disease and a simple examination, e.g., blood pressure, urine check and cholesterol level. This is particularly important if you smoke, or have a family history of coronary heart disease at an early age (less than 60 years).

The service is provided by Somerset County Council, and will give advice and follow-up support on giving up smoking, losing weight, lowering your cholesterol levels and following a healthy lifestyle.

Book a Health Check

 

If you need medical attention

'Choose' Well by choosing the right service. Further details can be found on the Choose Well leaflet.  The short video below is all about Choosing the Right Service.

 

On-line Appointment Booking and Repeat Prescriptions

Whether you are at home or work you can quickly log on to view, book and cancel appointments and order repeat prescriptions via the internet. Available 24 hours a day, it's especially useful when the practice is closed or telephone lines are busy. You will soon also be able to order your repeat prescription online using Patient Access.  We are currently developing this service.

Website AccessibilityConditions and TreatmentsFind Local Services

Self Help Advice and Tools

NHS 111

111 is the NHS non-emergency number. It's fast, easy and free. Call 111 and speak to a highly trained adviser, supported by healthcare professionals.

Patient Survey

How likely are you to recommend this Surgery to friends and family if they needed similar care or treatment? Please spend 2 minutes to take the Friends and Family Test.

NHS (nhs.uk)

The NHS website. Take control of your health and wellbeing. Get medical advice, information about healthcare services and support for a healthy life.

Visit NHS

Patient UK

Patient is one of the most trusted medical resources online, supplying evidence based information on a wide range of medical and health topics to patients and health professionals.

Visit Patient UK

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