Welcome to Luson Surgery

We hope you find this website both useful and informative and welcome any comments or suggestions about this site, or how it can be improved.

 

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Coronavirus

The NHS in Somerset and Public Health England (PHE) are extremely well prepared for outbreaks of new infectious diseases. The NHS has put in place measures to ensure the safety of all patients and NHS staff while also ensuring services are available to the public as normal.

The risk to the general public is moderate. If you have arrived back to the UK from mainland China, Thailand, Japan, Republic of Korea, Hong Kong, Taiwan, Singapore, Malaysia or Macau within 14 days, follow the specific advice for returning travellers.

Call 111 now if you've been:

          • to Wuhan or Hubei Province in China in the last 14 days (even if you do not have symptoms)

          • to other parts of China, including Macau and Hong Kong, in the last 14 days and have a cough, high temperature or shortness of breath (even if it's mild)

          • to Thailand, Japan, Taiwan, Singapore, Republic of Korea or Malaysia in the last 14 days and have a cough, high temperature or shortness of breath (even if it's mild)

          • in close contact with someone with confirmed coronavirus

Do not go to a GP surgery, community pharmacy or hospital.

Call 111, stay indoors and avoid close contact with other people.

Further information is available on www.nhs.uk.

Like the common cold, coronavirus infection usually occurs through close contact with a person with novel coronavirus via cough and sneezes or hand contact. A person can also be infected by touching contaminated surfaces if they do not wash their hands.

The risk of being in close contact with a person with coronavirus or contaminated surfaces is very low at the current time, as members of the public who have visited Wuhan or Hubei province, China are currently in isolation.

Everyone is being reminded to follow Public Health England advice to:

          • Always carry tissues with you and use them to catch your cough or sneeze. Then bin the tissue, and wash your hands, or use a sanitiser gel.

          • Wash your hands often with soap and water, especially after using public transport. Use a sanitiser gel if soap and water are not available.

          • Avoid touching your eyes, nose and mouth with unwashed hands.

          • Avoid close contact with people who are unwell.

You can find the latest information and advice from Public Health England and further information is available on www.nhs.uk.

 

Improved Access - Evening and Weekend GP Services

This is a new initiative across Somerset whereby patients can make appointments at extended times (up until 8pm at night Monday-Friday and on Saturday mornings) at other practices across the local area. Practices working together to deliver extended access to appointments are listed on the poster below.

Appointment types will vary, some being face to face and some on the 'phone and there will be a mixture of pre-bookable and same day appointments available across the week. They may be with a doctor but could also be with another healthcare professional such as a primary care practitioner or a nurse. We are keen to balance the importance of continuity of care with convenient access for patients whilst ensuring that the service is safe.

To book an evening or weekend appointment please contact your registered practice during normal opening times, this will help us to signpost you to the most appropriate option for your particular problem. By contacting us we can fully explain the process, ensure that the booking is appropriate (as we hope to be able to meet your needs by offering an appointment with your usual GP) and cover all the relevant information (and consent) that we need to before we book an appointment for you. Further information is shown below.

Improved Access Poster        Improved Access FAQs 

 

Somerset Wellbeing Website

This new website Taunton Wellbeing Zone provides links to local and national support groups for a wide range of conditions.  Access the sitevia the above link or through the Advice tab in the website Home Page, which also gives links to other services which may be useful.

 

On-line Access - enhancement from 1st April 2016

Patients are now able to view details of all coded entries and test results recorded in their medical record in addition to medications, allergies, ordering repeat medication and booking appointments with their GP on-line.
In order to access the system, patients will need to visit the surgery, bringing photo identification, to obtain a password to allow registration on the website.  If you already have access and would like to take advantage of this enhancement, you will need to visit the surgery, again bringing photo identification, to enable us to enhance your access.

 

Named Accountable GP

By the end of March 2016, all patients are required to have a Named Accountable GP.  At Luson Surgery, we have always operated a system of personal lists, where a patient is seen by their Usual GP. This GP will now officially be your Named Accountable GP, and will remain ultimately responsible for your medical care.  This does not stop you from seeing another GP when your GP is absent, as in such circumstances a duty GP is always available to you.

 

Care Quality Commission Inspection

We were inspected on Thursday 3rd December 2015. The inspectors report can be viewed on-line at www.cqc.org.uk or by following the link on our home page.  A copy is available in reception at the surgery.

 

Friends & Family Test

We want to have feedback from you. One simple measure of our service is whether you would recommend our surgery to your friends and family.

If the entrance hall at the surgery we have an iPad which can be used to give your assessment of the service we provide by telling us how strongly you would recommend us.

Alternatively, you can complete our online form.

We thank you for your feedback.

 

General News

Our current news stories include:

  • The Values by which we operate
  • Electronic Prescribing
  • Online Access Enhancements
  • Welcome to our new Practice Nurse
  • Blood clinics
  • On-line Access for Repeat Prescriptions and Appointment Booking
    Read our news page...

 

Other News and Information

Patient Participation Group

Did you know we have a Patient Participation Group (PPG)?

The purpose of the Luson Surgery PPG is to help us access and use your ideas for new projects, and gaining your views as to how the practice can improve and develop.

Patient Group Page

 

Are you a Carer?

Compass Carers is a dedicated support service for carers across Somerset. We offer FREE information, advice and guidance as well as emotional support, signposting, training, and a telephone support service for un-paid carers.  Please call us on 01823 255911.

 

Free NHS Health Checks

Free NHS Health Checks are available for patients between the ages of 40 - 74 who do not have a pre-existing condition.

This involves an assessment of your risks for developing heart disease and a simple examination, e.g., blood pressure, urine check and cholesterol level. This is particularly important if you smoke, or have a family history of coronary heart disease at an early age (less than 60 years).

The service is provided by Somerset County Council, and will give advice and follow-up support on giving up smoking, losing weight, lowering your cholesterol levels and following a healthy lifestyle.

Book a Health Check

 

If you need medical attention

'Choose' Well by choosing the right service. Further details can be found on the Choose Well leaflet.  The short video below is all about Choosing the Right Service.

 

On-line Appointment Booking and Repeat Prescriptions

Whether you are at home or work you can quickly log on to view, book and cancel appointments and order repeat prescriptions via the internet. Available 24 hours a day, it's especially useful when the practice is closed or telephone lines are busy. You will soon also be able to order your repeat prescription online using Patient Access.  We are currently developing this service.

Website AccessibilityConditions and TreatmentsFind Local Services

Self Help Advice and Tools

NHS 111

111 is the NHS non-emergency number. It's fast, easy and free. Call 111 and speak to a highly trained adviser, supported by healthcare professionals.

Patient Survey

How likely are you to recommend this Surgery to friends and family if they needed similar care or treatment? Please spend 2 minutes to take the Friends and Family Test.

NHS (nhs.uk)

The NHS website. Take control of your health and wellbeing. Get medical advice, information about healthcare services and support for a healthy life.

Visit NHS

Patient UK

Patient is one of the most trusted medical resources online, supplying evidence based information on a wide range of medical and health topics to patients and health professionals.

Visit Patient UK

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