Coronavirus (COVID-19)

Get the latest advice about coronavirus from nhs.uk

Please also see our COVID-19 information page

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Welcome to Luson Surgery

We hope you find this website both useful and informative and welcome any comments or suggestions about this site, or how it can be improved.

 

See our Facebook page

Please feel free to follow our Facebook Page for regular updates.

 

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GP Data for Planning and Research, legal direction (England)

You can choose whether your confidential patient information is used for research and planning. See our article about on-line access for further details.

 

NHS App

The NHS app is valuable for accessing your health records and ordering repeat prescriptions. See our article about the NHS App for further details.

 

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NHS App

 

COVID-19 - use of Pulse Oximetry

If you have presented with COVID-19 symptoms, you may be asked to undertake regular Pulse Oximetry by your GP or Nurse Practitioner.  This measures the oygen levels in your blood and your pulse rate over a period of time, to assist the clinician in monitoring your progress.  The video lin below explains the process.

Video - Pulse Oximetry in COVID-19

 

IMPORTANT MESSAGE - COVID 19 Changes to the way we operate

Dear Patients

We have made the decision to continue to restrict access to the surgery to patients and limit face to face appointments.

We ask that you are patient with all members of our team who are still working under incredibly challenging conditions. The situation and associated guidance is changing rapidly so please bear with us. We appreciate that this is a time of great anxiety for everyone however, rudeness and abuse are not acceptable under any circumstances.

Thank you for your support and understanding.

The Partners at Luson Surgery

 

Improved Access - Evening and Weekend GP Services

This is an initiative across Somerset whereby patients can make appointments at extended times (up until 8pm at night Monday-Friday and on Saturday mornings) at other practices across the local area. Practices working together to deliver extended access to appointments are listed on the poster below.

Appointment types will vary, some being face to face and some on the 'phone and there will be a mixture of pre-bookable and same day appointments available across the week. They may be with a doctor but could also be with another healthcare professional such as a primary care practitioner or a nurse. We are keen to balance the importance of continuity of care with convenient access for patients whilst ensuring that the service is safe.

To book an evening or weekend appointment please contact your registered practice during normal opening times, this will help us to signpost you to the most appropriate option for your particular problem. By contacting us we can fully explain the process, ensure that the booking is appropriate (as we hope to be able to meet your needs by offering an appointment with your usual GP) and cover all the relevant information (and consent) that we need to before we book an appointment for you. Further information is shown below.

Improved Access Poster        Improved Access FAQs 

 

Somerset Wellbeing Website

This new website Taunton Wellbeing Zone provides links to local and national support groups for a wide range of conditions.  Access the sitevia the above link or through the Advice tab in the website Home Page, which also gives links to other services which may be useful.

 

On-line Access

Patients are able to view details of all coded entries and test results recorded in their medical record in addition to medications, allergies, ordering repeat medication and booking appointments with their GP on-line.
In order to access the system, patients will need to visit the surgery, bringing photo identification, to obtain a password to allow registration on the website.  If you already have online access but have yet to take advantage full access, you will need to visit the surgery, again bringing photo identification, to enable us to enhance your access.

 

Named Accountable GP

At Luson Surgery, we have always operated a system of personal lists, where a patient is seen by their Usual GP. This GP will officially be your Named Accountable GP, and will remain ultimately responsible for your medical care.  This does not stop you from seeing another GP when your GP is absent, as in such circumstances a duty GP is always available to you.

 

Care Quality Commission Inspection

We were inspected on Wednesday 11th December 2019. The inspectors report can be viewed on-line at the CQC website or by following the link on our home page.  A copy is available in reception at the surgery.

 

Friends & Family Test

We want to have feedback from you. One simple measure of our service is whether you would recommend our surgery to your friends and family.

In the entrance hall at the surgery we have an iPad which can be used to give your assessment of the service we provide by telling us how strongly you would recommend us.

Alternatively, you can complete our online form.

We thank you for your feedback.

 

General News

Our current news stories include:

  • The Values by which we operate
  • Electronic Prescribing
  • Online Access Enhancements
  • Welcome to our new Practice Nurse
  • Blood clinics
  • On-line Access for Repeat Prescriptions and Appointment Booking
    Read our news page...

 

Other News and Information

Patient Participation Group

Did you know we have a Patient Participation Group (PPG)?

The purpose of the Luson Surgery PPG is to help us access and use your ideas for new projects, and gaining your views as to how the practice can improve and develop.

Patient Group Page

 

Are you a Carer?

Compass Carers is a dedicated support service for carers across Somerset. We offer FREE information, advice and guidance as well as emotional support, signposting, training, and a telephone support service for un-paid carers.  Please call us on 01823 255911.

 

Free NHS Health Checks

Free NHS Health Checks are available for patients between the ages of 40 - 74 who do not have a pre-existing condition.

This involves an assessment of your risks for developing heart disease and a simple examination, e.g., blood pressure, urine check and cholesterol level. This is particularly important if you smoke, or have a family history of coronary heart disease at an early age (less than 60 years).

The service is provided by Somerset County Council, and will give advice and follow-up support on giving up smoking, losing weight, lowering your cholesterol levels and following a healthy lifestyle.

Book a Health Check

 

If you need medical attention

'Choose' Well by choosing the right service. Further details can be found on the Choose Well leaflet.  The short video below is all about Choosing the Right Service.

 

On-line Appointment Booking and Repeat Prescriptions

Whether you are at home or work you can quickly log on to view, book and cancel appointments and order repeat prescriptions via Patient Access. Available 24 hours a day, it's especially useful when the practice is closed or telephone lines are busy.

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Self Help Advice and Tools

NHS 111

111 is the NHS non-emergency number. It's fast, easy and free. Call 111 and speak to a highly trained adviser, supported by healthcare professionals.

Patient Survey

How likely are you to recommend this Surgery to friends and family if they needed similar care or treatment? Please spend 2 minutes to take the Friends and Family Test.

NHS (nhs.uk)

The NHS website. Take control of your health and wellbeing. Get medical advice, information about healthcare services and support for a healthy life.

Visit NHS

Patient UK

Patient is one of the most trusted medical resources online, supplying evidence based information on a wide range of medical and health topics to patients and health professionals.

Visit Patient UK

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