APPOINTMENT INFORMATION

How to see your Doctor at the Surgery

  • All consultations are by appointment.
  • Please book well in advance whenever possible.
  • You will have a 'usual' doctor allocated to you, with whom you should book your routine appointments, to benefit from continuity of care.
  • Routine appointments with GP are available as much as 3 - 6 months ahead, if required.
  • Appointments are set at 10 minute intervals, and are intended to discuss a single problem.  Double appointments can be booked if required.
  • If you need to be seen as an emergency please make that clear to the receptionist.
  • For urgent appointments, you can be seen by any of the doctors, but it is sensible to see the same one for ongoing problems.
  • Patients with urgent problems will always be able to speak with a GP on the day they call.
  • Patients who cannot make surgery hours can arrange to meet their GP either early or late in the day, by prior arrangement.

 

At Home

Whenever possible patients should be seen at the surgery, which is fully equipped for examinations and diagnostic tests.  If you think you may not be well enough to attend please phone to speak to a doctor, preferably before 10.30am.  All visits are at the discretion of the GP.

 

Telephone Advice

Telephone advice is available from all members of the Practice team.  If you particularly wish to speak to a doctor, the receptionist will advise you of the most suitable time to call.

Alternatively you can call NHS Direct on 111.

 

Out of Hours Service

(6.30pm - 8.00am)

This is strictly an emergency only service.  If you require help ring the surgery number and listen carefully to the entire recorded message.  You may phone the Out of Hours service direct on 111.

 

Improved Access Scheme

This is a new initiative across Somerset whereby patients can make appointments at extended times (up until 8pm at night Monday-Friday and on Saturday mornings) at other practices across the local area.  Practices working together to deliver extended access to appointments are listed on the poster below.

Appointment types will vary, some being face to face and some on the 'phone and there will be a mixture of pre-bookable and same day appointments available across the week.  They may be with a doctor but could also be with another healthcare professional such as a primary care practitioner or a nurse.  We are keen to balance the importance of continuity of care with convenient access for patients whilst ensuring that the service is safe.

To book an evening or weekend appointment please contact your registered practice during normal opening times, this will help us to signpost you to the most appropriate option for your particular problem.  By contacting us we can fully explain the process, ensure that the booking is appropriate (as we hope to be able to meet your needs by offering an appointment with your usual GP) and cover all the relevant information (and consent) that we need to before we book an appointment for you.  Further information is shown below.

Luson Surgery will open on Monday and Thursday evenings.

Improved Access Poster

Improved Access FAQs

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Self Help Advice and Tools

Self Help Advice and Tools

NHS 111

NHS 111

111 is the NHS non-emergency number. It's fast, easy and free. Call 111 and speak to a highly trained adviser, supported by healthcare professionals.

Friends and Family Test

Patient Survey

How likely are you to recommend this Surgery to friends and family if they needed similar care or treatment? Please spend 2 minutes to take the Friends and Family Test.

NHS Website

NHS (nhs.uk)

The NHS website. Take control of your health and wellbeing. Get medical advice, information about healthcare services and support for a healthy life.

Patient UK

Patient UK

Patient is one of the most trusted medical resources online, supplying evidence based information on a wide range of medical and health topics to patients and health professionals.

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