We try to provide the best possible service to our patients and will always welcome your views or suggestions for further improvements. Please write to or ask to speak to the Practice Manager about these. Alternatively tell the doctor or nurse next time you see them.
We realise that there may be occasions when our service to you falls short of our customary standard. If you have a complaint or concern about the service you have received from the doctors or any of the staff working at Luson Surgery please let us know.
We hope that most problems can be sorted out quickly and satisfactorily. preferably at the time they arise and with the person concerned.
If your problem cannot be resolved on the spot and you wish to make a complaint, we would ask you to let us know as soon as possible, ideally within a matter of days or at the most a few weeks.
Complaints should be addressed to the Practice Manager or to your doctor. Alternatively, you may prefer to ask for an appointment with The Practice Manager to discuss your concerns who will explain the complaints procedure to you and will make sure that any matter raised is dealt with promptly and sympathetically. It will be a great help if you are as specific as possible about your complaint in terms of what happened when and who was involved.
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